If you have forgotten your password, you can reset it easily using the "Forgot your credentials?" link at the login screen.
How to reset your password
Follow these steps to reset your password:
Go to your Carerix application (for example, applicationname.carerix.net)
On the login screen, click "Forgot your credentials?"
Enter the following information:
Your username (the login name you use to access Carerix)
An external email address connected to your account (not a Carerix-generated email address)
Click Send
Check your email inbox (Gmail, Outlook, etc.) for a password reset message
Click the link in the email and set a new password
Log in with your new password
Important: The email address you provide must be external and reachable outside Carerix. It cannot be a Carerix-generated email address (such as name@company.mail.carerix.net). For security reasons, the Carerix support team is not able to reset your password directly.
Troubleshooting
I haven't received the reset email
If you don't receive the password reset email:
Check your spam or junk folder — reset emails may be filtered automatically
Wait a few minutes — email delivery can take time
Verify you entered the correct email address connected to your account
Clear your browser cookies and cache and try again
Try using an incognito or private browser window to submit the reset request
The reset link has expired
Password reset links are valid for a limited time. If the link in your email has expired:
Go back to the login page and click "Forgot your credentials?" again
Request a new reset email
Use the new link within a few hours
I don't remember which email address is connected to my account
If you are unsure which email is associated with your account:
Try the email address you use most frequently for work communications
Ask a colleague who uses the same Carerix application to check their settings (they can see user email addresses in Administration)
Contact your Administrator — they can reset your password directly or help you identify your email address
I've forgotten my username
If you don't remember your login username:
Contact your Administrator — they can tell you your username or reset your password with admin privileges
Check any welcome emails or onboarding messages you may have received when your account was created — they often include your username
I'm getting an error message
Common error messages when resetting a password.
"User not found" — Check that your username is spelled correctly. If you're still unsure, contact your Administrator.
"Email address not valid" — Make sure the email address is external (not a Carerix-generated address) and matches the one in your account profile.
"Too many reset requests" — Wait a few minutes before trying again. Multiple rapid requests may trigger a temporary lock.
I still cannot log in after resetting
If you've successfully reset your password but still cannot log in:
Clear your browser cookies and cache
Try using an incognito or private browser window
Try a different web browser (Chrome, Firefox, Edge, Safari)
Make sure Caps Lock is off when entering your password
Contact your Administrator to verify your account is active and not locked
If you need administrator help
If you cannot reset your password using the "Forgot your credentials?" link, your Administrator can:
Reset your password directly
Verify that your account is active
Update or confirm your email address on file
Check if your account has been locked due to multiple failed login attempts
💡 Tip: If you frequently forget your password, consider using your browser's password manager (such as 1Password, LastPass, or your browser's built-in password storage) to securely store your login credentials.
If the problem is not resolved, or if you would prefer to contact our support team, please reach out to our helpdesk at helpdesk@carerix.com.
Keywords: password reset, forgot password, login, credentials, administrator, email