Connect your phone system to Carerix: click-to-dial, automatic call logging and caller recognition.
🔧 How does VOIP work?
A typical VOIP setup consists of four components:
Telecom provider
Makes sure you can make and receive calls.
Examples: KPN, Odido, Vodafone, Hallo, Enreach, VoysPhone system (PBX)
Handles transferring and managing calls internally.
Examples: 3CX, Microsoft Teams Phone, Webex Calling, Enreach, XelionSoftphone or handset (desktop/app)
You call through an app on your computer or smartphone, or with an IP phone.
Examples: Enreach Contact, 3CX Softphone, Webex appVOIP integration tool
Connects your VOIP system to Carerix.
Examples: RedCactus (Bubble), Mondago (no longer actively recommended)
🧩 What is the Carerix VOIP connector?
As soon as the VOIP connector is activated in your Carerix environment, phone numbers become clickable. You can then call with a single click, and incoming calls are matched automatically to existing candidates or contacts.
✅ How to get started with VOIP in Carerix
1. You already have a VOIP provider
Go to the RedCactus Marketplace and check whether your provider is supported.
If it is, ask your provider to enable RedCactus.
We then activate the VOIP connector in your Carerix environment.
2. You do not have a VOIP provider yet
In that case we recommend Cloudstekker – a reliable reseller of Enreach Contact.
They arrange everything for you, from telephony to the integration with Carerix.
All you have to do is give your approval – we take care of the rest together with them.
📞 What is click-to-dial?
With click-to-dial you call straight from Carerix by clicking a phone number.
Please note: the VOIP setting must be switched on.
Go to Settings > VOIP and click "Activate" to switch click-to-dial on.
💼 Who does what?
You work with... | What they do |
Carerix | Activates the VOIP connector |
Your VOIP provider | Looks after your phone system, handsets and software |
RedCactus | Provides the integration between your telephony and Carerix |
Cloudstekker | Advises on VOIP |
🆘 Support
For technical questions or problems, contact your own VOIP provider.
RedCactus does not provide end-user support – this always runs through your provider.
To request an API key or to have the module activated, contact Carerix Support.
🚀 Recommended partners
RedCactus
The integration tool that enables click-to-dial, call notes, call history and more.Cloudstekker / Enreach
Offers a VOIP solution that also supports transcription (in development). Carerix can build on this with further automation, such as storing call content or creating tasks.
Do you have questions about how to set this up, or which steps suit your situation best? Feel free to contact your Carerix account manager or email support@carerix.com.
Carerix keeps recruitment personal – over the phone too. 📞✨