This page contains an overview of the most common errors during CV extraction.
Extraction window does not appear
You import a CV, but the extraction window doesn't show.
Reason:
A pop-up blocker is active, that interferes with the extraction window.
Solution:
Turn the pop-up blocker off for Carerix.
Extraction not activated or incorrect password
CV extraction is provided by an external party that requires an active account.
Check whether your account is active.
- Click Settings and click Extractor.
- Check if the fields are filled in.
If the fields are empty your activation is not active. If the fields are filled in you might have a wrong password, contact the help desk.
Obligated fields not filled in correctly
The most right tab in the pop-up window at an extraction contains information about the fields that are filled in incorrectly. This field is colored red.
Please note:
In some cases the most right tab does not fit in the pop-up window. Scroll to the side or click full screen to access this tab.
No connection to server
If you have made a successfull connection to the extraction server in the past there is a great chance the server is unavailable. Try again in a few minutes. If the problem persist contact the helpdesk.
Preprocessing failed
The document is a scan (or image), this means the text is processed as an image by the computer. This is a.o. due to some printers saving a scan as *.pdf. Pictures cannot be extracted. Fill in the fields manually.
Problem not solved
If the problem is not listed please contact the helpdesk.
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Keywords: UD-171