This page contains an overview of the most common errors during CV extraction.

Extraction window does not appear

You import a CV, but the extraction window doesn't show.

Reason:
A pop-up blocker is active, that interferes with the extraction window.

Solution:
Turn the pop-up blocker off for Carerix. 

Extraction not activated or incorrect password

CV extraction is provided by an external party that requires an active account.
Check whether your account is active.

  • Click Settings and click Extractor.
  • Check if the fields are filled in.

If the fields are empty your activation is not active. If the fields are filled in you might have a wrong password, contact the help desk.

Obligated fields not filled in correctly

The most right tab in the pop-up window at an extraction contains information about the fields that are filled in incorrectly. This field is colored red.

Please note:
In some cases the most right tab does not fit in the pop-up window. Scroll to the side or click full screen to access this tab.

No connection to server

If you have made a successfull connection to the extraction server in the past there is a great chance the server is unavailable. Try again in a few minutes. If the problem persist contact the helpdesk.

Preprocessing failed

The document is a scan (or image), this means the text is processed as an image by the computer. This is a.o. due to some printers saving a scan as *.pdf. Pictures cannot be extracted. Fill in the fields manually.

Problem not solved

If the problem is not listed please contact the helpdesk.

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Keywords: UD-171

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